Ordering & Personalization FAQ

Find answers about ordering handmade wedding decorations, personalized gifts and rustic home decor from The Little Rustic Farm.

Are products made to order?

Yes. Products are made to order. Choose the option you want and review the product description for measurements, materials, what is included, and any processing time.

How do I personalize my order?

Enter names, initials, dates, wording and custom colors in the personalization field on the product page. Enter details exactly as you want them to appear and double-check spelling before adding to your cart. You can review your personalization in the cart. If you are unsure which option to choose, contact Lisa before purchasing.

Does a gift-wrapped option include the product?

Gift wrapping is optional and costs $6.00 per item. Where the product offers a “Gift wrapping” selector, choose “Yes (+$6.00)” to include the product and wrapping at the displayed total price. If your product does not show a Gift wrapping selector, add your product to the cart and then add the separate $6 gift-wrapping service, one for each item to be wrapped. Specify which item to wrap in the add-on personalization field or cart note. Do not add the service again if you already selected wrapping on your product.

When will my order arrive?

Processing time is the time needed to make and prepare your order. Shipping transit time is additional. Check the processing time listed for your selected option and in the product description. Rush processing, when offered, reduces preparation time and does not by itself guarantee a delivery date. For wedding and event deadlines, check timing with Lisa before ordering.

Where do you ship and what does shipping cost?

We currently ship within the United States. Delivery eligibility, available methods, shipping charges and applicable taxes are shown at checkout. Do not assume an item qualifies for free shipping unless checkout confirms it. Read our shipping policy for details.

Can I return or cancel a personalized order?

Please read our refund policy before purchasing, especially for custom or personalized items. If your order arrives damaged or with an error, contact Lisa promptly with your order number and photos so we can review it under the policy.

How do Colorado rentals and floral delivery work?

Before purchasing, confirm your date, location, availability, pickup or delivery arrangements, and any setup, travel or other fees. Request a custom floral quote or contact Lisa about rentals.

How can I get help?

Use our contact form, email thelittlerusticfarm@gmail.com, or call 816-708-5549. Include the product, quantities, desired personalization and event date when relevant.